Great location close to the train station, making it very convenient to reach.

I was very disappointed with the hotel after what I had read and seen on various web sites. Not a good location unless travelling by car as taxis are rather expensive. Bedroom and bathroom had been renovated but linens and towels needed re-newing. Ants in my bathroom. Restaurant and bar all underwhelming and definitely need re-decorating. We weren't there to use the spa so can't comment on that. The staff on reception were very friendly and helpful and the best aspect of this hotel. Not what I would consider a 5* hotel.

The upgrade to a suite which was superb-one of the largest we ever had in a hotel. The location of the hotel between Pisa and Lucca was ideal for touring.the hotel was well an tastefully decorated.

The pool area needs desperately to be freshened up. It should be officially opened to guests from 8 am and not 10!! we were able to use it earlier but on every occasion towels and refuse from the previous day were not removed. I could have done it in 7 minutes if I were an employee but the employee on duty showed complete indifference to the situation!!! There also is no bar service available around the pool.

The rooms are spacious and have lovely bathrooms, plus the location is excellent for exploring nearby areas like Lucca and the mountains.

Everyone is extremely gracious. The elegance of the space is gorgeous. Spa is 5 star. Thanks!

Just wish the pool was warmer.

Very helpful staff - the man on the front desk got me two extra pillows (that weren't in the wardrobe as they should have been) despite the fact that it was after midnight. The children were welcomed everywhere - although the atmosphere was so quiet and peaceful, we worried about them disturbing the other guests, especially in the Spa. The Junior Prestige Suite was comfortable and spacious.

Parents should be aware that the 'pool' is not a swimming pool, it is thermal pool and as I have mentioned above, it is not a place for boisterous play - most of the guests there were quiet couples. The food was perfectly ok but expensive for what it was.

The king room was impressive with its high domed ceiling, providing great comfort.

Very luxuous. We were treated very well, car parking, great breakfast. The personnel was really trying their utmost! Even that we were with our kids 2 & 4 years old was no issue they were all very trully kind!

We should have known...it is a spa not really suitable for kids as the pool is a thermic bath 37 degrees... But we managed to stay for 4 nights and went to the beach every day and returning late at night to a great hotel!!!

Very friendly staff, old fashioned furniture and relaxing atmosphere. Excellent Spa and hot termal water. Spaceous rooms (Junior Suite) with high ceilings. Good food and breakfast buffet is ok, without surprises

Babies should not be allowed in the Spa area. Breakfast menue should be availale all days, not only from thursday through weekend.

Spacious rooms and friendly reception staff with complimentary nearby parking available.

We enjoyed the kindness and flexibility of the hotel staff. Service was really excellent.

We had the double room which was delightful and relaxing with a good view. Could use an air conditioning, an individual safe and a minibar.

Ideal spot for a wedding party 🎉. Awesome location with plenty of great bars and restaurants nearby. Close to the beach and conveniently situated near a train station.

Everything! Took my wife for a long week-end for her 30th Birthday - I couldnt have chosen a better place!

I paid for a Junior Suite, which was fantastic, the only drwback was it didnt have a view of any sort.

if you like to be removed from the hustle bustle of life then this is the place for you!

in a totally remote area! The Spa very disappointing! Prices of treatments!Wow! Got the impression that the hotel fed peoples egos rather than anything else!